Customer Testimonials
Brandon was professional and patient answering all my questions. Then Luiz was also professional and represented very well.
They were extremely responsive, professional, and respectful. They were willing to negotiate and I fell that they treated me fairly throughout the process. Car buying is usually a tedious and stressful experience, this was not the case with Palestine Toyota.
Molly performed her duties flawlessly. I highly recommend her without reservation. This service department always exceeds expectations.
The staff offered great customer service. The time estimate was spot on. I will be bringing my car back.
Excellent service at Palestine Toyota! The team is always friendly, professional, and goes above and beyond. Truly top-notch customer service. Highly recommend! Five stars!
exceptional people to work with patient and thoughtful couldn't ask for a better experience.
Wonderful dealership! Love the customer lounge, the people, and the service. Highly do recommend them
Knowledgable and timely service, the service staff is very good to work with and they always explain the details of my service to me.
I love my Kia Carnival! Thanks to everyone for your help! Hope you have a great day!
Went above and beyond in putting my daughter in the vehicle she was looking for
Everything was easy and buying my car all the people there were very kind and friendly. I would recommend going to Palestine for Service. My only complaint is I am still waiting for my registration sticker. I understand it’s supposed to come from the state, but I am concerned that I’ll be stopped and don’t have that sticker on my window.
Came in for an oil change. Service and experience fine, but vehicle was delivered to me without the hood being fully secured. Driving off I noticed movement in the hood and pulled over to discover the hood was not locked into position. Potentially a very dangerous scenario driving back at highway speeds.
Horrible wait times, no sense of customer service. I recommend going to another Toyota service center for service on your Toyota. Grossly incompetent to diagnose actual issues, money grab service.
We traveled 11/7/26 and 11/8/26. We discovered that the tires were rotated but the tire pressure was not checked and the low pressure indicator came on and now a new indicator light is on!
Enjoyed the attention and honesty demonstrated by the service department. Very quick and efficiently ran.
Good experience overall. No pressure, which was refreshing. We will definitely recommend this dealership to others.
I've had excellent service at this dealership from the time I was looking for a car, then bought a car and had my first maintenance service check. I hightly recommend Palestine Toyota.
Amazing service and very friendly they helped me and got it done quickly thank you so much
Very easy process. They worked within my budget and we found a car I love.
Awesome place! They had a surprise surcharge of $30 for maintenance for topping and checking fluids and I had to put down ¹/3 payment on car repair services to assure i returned to get car fixed since they ordered the part. New to me, but they said they had been doing this. Overall good experience despite those surprises. Great staff! Just please do better about giving an option on repairs and please warn customers about that extra 30 bucks beforehand. Times are too hard to randomly pay $30 for windshield wiper fluid. Unfortunately, I'll have to go to Tyler for an oil change ... Read More DealerRater - Oct 2, 2026
We liked the salesman. He was very helpful and very informed. Everyone was so nice and friendly.
Your salesman Scott and Mike the Finance Manager were wonderful to work with. They made buying my 2024 Toyota Tacoma Limited easy. In fact, 2 weeks later I came back and bought a 2025 Volkswagen Taos 4 S Motion for my daughter. Again, Scott and Mike made it easy. I will certainly be back to get vehicles from them.
Went to just look and get an idea of current prices and availability as I looked to replace my CR-V in the near future. I ran into Edgar Posado, a salesman and started to exchange small talk. Edgar asked several probing questions and soon had me over looking at Grand Highlanders. He showed me multiple options, colors and styles. He also showed me a ‘demo’ and explained how it both fit my needs and had an attractive price. After working with Edgar, I met with Jeff, sales manager. After some back and forth we manage to settle on a final ... Read More DealerRater - Sep 23, 2026
Unfriendly staff slow work done on my car came back with more problems than went in for
Scott was very understanding and helpful. Our car was ready to go and he helped us install our Toyota app. We love our dark blue Grand Highlander!
Poor service. Took them installing 3 transmissions to get it right. Supposedly did check on my front end said was good. Got it back and ball joints and wheel bearings are completely gone.
Dealership with great Customer Service. Salesperson very knowledgeable about new vehicles. Service manager and parts department great.
Friendly, helpful, no pressure, willing to work with you, easy experience, will do business again with
This dealership is very knowledgeable of the art of sales, he outlines the advantages of the package he is offering
The Service representatives are the best. I always feel appreciated and valued. Plus I know the work done is to the best of industry standards.
Wait time excessive. Almost 3 hours for windshield replacement estimate. This has not happened before.
Everyone was wonderful and very helpful in my selection of the newer vehicle. thank you
Great customer service. Full of knowledge about your care. Patient with the customer and hard working people that work there. I would recommend anyone to Palestine Toyota. They are concerned about their customers.
They were very helpful with setting up my appointment I scheduled it on the app, but it was not in the right place for my 10,000 mile factory oil change they scheduled it for right away. So it was a real pleasant experience so high 5 to Palestine Toyota
Palestine Toyota is the only place I trust to work on my vehicles. Reliable, professional, and friendly service every time.
The finance manager and Brandon were amazing at working with us and getting us two cars!!! Highly recommend!!!
The service was quick and efficient, the waiting room was clean and comfortable, and the staff members were very friendly.
have been going here for years. very friendly staff. Always do a great job on my truck
Service was completed in a timely manner..waiting time was minimal. The attendant reviewed the process with me.
The service department at Palestine Toyota always goes above and beyond for me. I always feel respected and trust they are looking out for my best interest. I would recommend Palestine Toyota’s service department for all of your maintenance and repairs.
I made an appointment, easy peasy. Took my car in for an oil leak they discovered when I had my oil changed, (She's a 22 years old Avalon XLS) The mechanic (Josh) did a great job! He had to replace gaskets and such. I can tell the difference. She's driving so much better.
We came in to return a rental car and left purchasing one of your used vehicles. Everyone was very friendly and informative.
They are nice people's really professional plus went the extra to explain every detail to me, I am going back to them when I need another vehicle, Thank you so much, you been a blessing to me
I went in curious what options if any are available for my circumstances. I have been without a vehicle for near 2 years. I was met by a salesman , friendly, outgoing and understanding. We talked and he went to talk with the higher ups. He returned with a deal on a newer used auto that fit my needs perfectly . The rest of the process was easy and all aspects of the transaction were explained clearly. I left that day driving a nice car. Unexpected. Thank you to everyone that helped me . The place is clean, everyone is friendly and sincere. Kudos ... Read More DealerRater - Aug 23, 2026
The service was great.they we're a big help.thank for everything.big help.
I received excellent service from everyone. I bought my car from home. My son-in-law drove through the lot looking for a car for me. He called and said, "Call Scott at this number. I drove away a few days later with my brand new Toyota Corolla sight unseen. I couldn't have had a better experience from sales to finance. Highly recommend Palestine Toyota.
They are very attentive and have very fast , friendly customer service! They always are able to accommodate my needs and schedule.
This my third purchase from Palestine Toyota since 2022. My family will continue to do business with them because of their relaxed environment and costumer concerned culture. I don’t have a reason or incentive to shop elsewhere. Great people!
It was easy love it I had no problems at all they where very helpful and nice
The staff was very easy to coordinate with, Very responsive to text and emails. Friendly environment and positive feedback from the patrons waiting for services.
Amazing team and professionalism. I don’t mind the extra drive time to receive this kind of service. Thank you
The service is great and they respond right away. Adam is amazing! He is willing to answer any questions, he is kind, willing to help, trustworthy and funny! I recommend this dealership 100%
Ethan was professional and friendly, as always. My service was completed quickly. No surprises or hassles. The tech did a wonderful job, as always!
Scott was amazing and we felt like he was truly working for us during the purchase of our new lease!
Courteous, fast, knowledgeable, overall great experience. I am a returning customer. Recommend them to everyone.
Service at Palestine Toyota always lasts longer than any dealership I’ve ever used but this last appointment was ridiculous. Brakes all around, brake fluid flush & a tire rotation. My appointment was at 11am, I arrived 10 minutes early. Estimated completion time was 3 hours so I had a friend pick me up for lunch. From there we wandered around an antique mall for over an hour. I had her take me back because it was close to the completion estimate. Boy was I wrong! I sat there until 4:40pm. I watched everyone that came in after me get called because ... Read More DealerRater - Jul 28, 2026
We had a great experience with Palestine Toyota everything went smoothly everyone was extremely nice our salesman Brian was the best and Justin was pretty great as well would definitely recommend this dealership for your next vehicle purchase our experience was definitely a 10/10 thank everyone so much for everything so far we are loving our new Tundra
I am always met with a friendly service advisor who handles my auto needs quickly and effciently. I highly recommend Molly.
Nice check in attendant. Nice waiting room and reasonable waiting time. No complaints at this time
Great prices, great customer service and I love going there! Thank you for being so quick to complete as well
Hands down the best dealership experience ever! Everyone was extremely friendly and cared for everyone who stepped through that door. The employees all have a close knit relationship and it allowed for such a great environment.
My service experience was pleasant. Ethan Kennedy was ready for me, the waiting room was comfortable, and my service was completed in a reasonable amount of time.
The service techs are so skilled, I never worry about their work. Also, they point out any parts or service I may need in the future.
I arrived promptly for 3:30pm appointment to get oil change and tire rotation on my car. It was 5:00pm when I pulled out of the dealership driveway. 1 1/2 hours is too long for this service, when an appointment is required. This is the seventh time this vehicle has been serviced at your dealership and has been a recurring issue.
They were more fair than other dealers in general. Their salesman was a man of integrity, and for me this was the greatest plus. He is a man I can talk to when I need anything. He was their greatest asset to me.
Great from beginning to end. Never pressured us felt very confident in our decision of our new car.
I was really impressed with the way they handled my situation and helping me get the vehicle I wanted
It was great, smooth and easy and everything worked out really well and they got the car I wanted
Always a great experience! All of the staff is kind and understanding. I will always recommend!
I had an amazing car-buying experience! The entire staff was friendly, knowledgeable, and genuinely helpful throughout the process. There was no haggling or pressure—just honesty, professionalism, and a commitment to making sure I found the right vehicle. They treated me like family from start to finish, which made the experience enjoyable and stress-free. I truly appreciate the exceptional customer service and will absolutely be a customer for life. Highly recommend!
No issues with oil change itself. I had scheduled my appointment and dropped it off at 8:00am. Around noon I had not received a phone or text saying my truck was ready.I tried to call three time from noon until around 1:30pm. Each time I was told no one was available to answer the phone in the service department. I got someone to take me to the dealership to check on my truck and it was ready. When I told them I didn't receive a call or text and was unable to talk with anyone in service department ... Read More DealerRater - Jun 19, 2026
he is on top of his job. He was precise and help me in my decision
Thank you, all went well. I was able to read during my wait time, and that was awesome.
Toyota Palestine is the way to go for a personalized service delivery in short notice
Super easy to work with! Very friendly staff. Highly recommend Donnie Meyers! Very professional and kept me informed throughout the entire process.
Best Dealership! Luis was my salesman. Very patient & informative. Mike was the finance person & he was very good. Manager was quick & gave me a good trade in. I highly recommend this dealership! And it feels good to buy from a local dealership.
Wait time was much less than normal which I appreciated. It has usually takes 2 hours for oil change and tire rotation
David was very nice explained everything in detail took his time very pleasant to talk to it was a great experience and I am enjoying my Toyota 4Runner thank you very much
Great service and great people. They always take care of us, and I am confident my vehicles are in great shape when I drive away.
Went in for an oil change. Service was quick and accommodative. Friendly staff. Even helped get me to work
This dealership always goes above and beyond. Very accommodating. They always take good care of their customers.
Felt like a true "hometown" dealership that had my interest in mind when selling me a vehicle. Luis and Sarah were so easy to work with throughout the entire process. It was a pleasure doing business with them; never mind they had the truck I had always wanted at a very reasonable price.
Great experience! Adam was wonderful to work with. He understood what I wanted and worked hard to get my business. Very happy with my purchase. I’ve used the service department for my 2021 Tacoma for five years. Excellent service every time.
Buying the car was easy and Donnie was very efficient in demonstrating everything. We brought it in for small repair and the service was outstanding. We are very pleased that we used this dealership to buy our car.
The service with Palestine Toyota was quick and fair with a friendly environment. Thank you
I always get excellent service and respect from the personnel working at the dealership whether it be from the service, sales or financial staff.
I had several concerns with a recent claim and the General Manager Michael addressed them all. I bought my truck there in 2022 brand new. So naturally I selected their service dept for a recent claim. This dealership never disappoints.
The people at the dealership are there for you from sales to service. Palestine Toyota is great.
Molly is an excellent advisor. She always greets me by name with a beautiful smile
They always set up our appointments when it’s convenient for us and do our service in a timely manner.
Our experience was Amazing buying our new Toyota 4 runner. thank you again Branden Szabo and Palestine Toyota.
The service department was efficient. Everyone was pleasant and helpful. I waited during the service and the wait was not unduly long.
Never have had trouble getting my car in the shop for repairs. Always gave me an estimate before working on my car,
They are always willing to help and keep you informed on your service. Always exceptional service.
I never have a problem they are always helpful with me. Any questions I have they answered they are very nice
Took in for 34K service which included a tire rotation. Two days later I noticed that one of my tires was bald with wire showing. No one had said anything. No mention of this on paperwork. Normally I get very good service. I was quoted a really expensive price on 2 tires - which were not even in stock. Went elsewhere, got 4 tires and alignment (which had caused the uneven wear) for about the same price as two tires. I will still patronize Palestine Toyota because, they do usually give good service.
Very good service I like the people they do the job right and they are very neat
I had my car in the shop a month ago for a front driveshaft replacement and it took almost a month to fix my car then I got it last month and I was out of almost $1500 then I have only been driving my car here in Palestine to work and home but the next day when they dropped my car off to me after they so call fixed it my husband and I had to it to Dallas and we noticed something was going on then so we thought it would be the tires because they had my car ... Read More DealerRater - May 11, 2026
Good people, great service, outstanding dealership. They have always serviced my vehicles and done an excellent job.
Not only was my buying experience wonderful the follow-up service has been excellent. This is the best dealership I’ve ever encountered. Everyone is respectful, kind and so very knowledgable!